Contact information

Customer support

For product questions, personalization, order confirmation, delivery, cancellations or problems with an order, contact:

Email: craftaru.sp@gmail.com
Website: https://www.craftaru.com/

Include your order number if you are contacting us about an existing order. Requests to cancel or change an order must be sent within one hour of placing the order.

Business information

Craftaru — operated by NTMD LLC
1001 S Main St, STE 600
Kalispell, MT 59901
United States

This is our business address. It is not a return address. Our products are prepared and shipped from Vietnam.

Approved returns

Please contact us before sending a return. We will explain whether a return is necessary and provide shipping instructions for eligible defective, damaged or incorrect products.

Return address:

Craftaru
259 Quang Trung Street
Phan Dinh Phung Ward
Thai Nguyen Province, 250000
VIETNAM

Do not send returns to our United States business address. Please see our Refund & Returns Policy for eligibility and remedies.