Shipping policy
Last updated: October 5, 2026
At Craftaru, we create wooden baby gyms and handmade crochet hanging toys, including personalized pieces made to your order. Our products are prepared and shipped from Vietnam.
Order processing
Our usual processing time is 7–10 business days before dispatch. Business days exclude weekends and public holidays. Processing time is separate from shipping transit time.
We confirm order details with you before shipping. Please check your selected design, set option, personalization and shipping address carefully, and respond to confirmation requests promptly. Time spent awaiting your response may extend the dispatch date. If your order requires a different processing time, we will communicate this to you.
Shipping rates and estimated transit times
All amounts below are in USD. Shipping options available for your address are shown at checkout.
| Destination | Service | Shipping charge | Estimated transit after dispatch |
|---|---|---|---|
| United States | Standard | $3.99 for orders below $70; free for orders of $70 or more | 8–25 business days |
| United States | Express | $50.00 | 5–8 business days |
| Other supported destinations | Standard | $8.99 | 8–25 business days |
| Other supported destinations | Available DHL Express or USPS services | Calculated at checkout | As shown for the selected service |
Free shipping applies only to Standard shipping to the United States. Eligibility is based on the order subtotal after discounts, excluding taxes and shipping charges. Express shipping and shipments outside the United States are not included in this offer.
We ship to supported destinations available at checkout. The published shipping rates must match the rate applied at checkout; if you notice a discrepancy, please contact us before placing your order.
Duties and import taxes — DDP shipping
We use Delivered Duty Paid (DDP) shipping. We arrange customs clearance and cover applicable import duties and import taxes for your shipment. You should not be asked to pay additional import duties or import taxes to receive a shipment sent under our DDP service.
If a carrier requests an unexpected customs payment, contact us at craftaru.sp@gmail.com with your order number and a copy of the request so we can resolve it. Any applicable sales taxes collected at checkout are shown separately and are distinct from import charges.
Delivery estimates
Transit times are estimates, not guaranteed delivery dates. Customs inspections, carrier disruptions, weather and holiday demand may cause delays even when a shipment is sent DDP.
Please allow for both processing and transit time when ordering for a baby shower or another special occasion. If we become aware of a material delay, we will contact you about the available options. This policy does not remove any rights you have concerning late or failed delivery under applicable law.
Tracking
Once your order is dispatched, we will email your tracking information. Tracking updates may take time to appear after the carrier first receives the shipment. Contact us if you need help locating an update.
Shipping addresses and order changes
Please provide a complete and accurate delivery address. Requests to cancel an order or change order details must be emailed to craftaru.sp@gmail.com within one hour of placing the order, with your order number and the requested change.
After the one-hour window, we generally cannot accept cancellation or changes to made-to-order or personalized items. If you notice an address error later, contact us immediately; we will check whether correction is still possible. Carrier rerouting or redelivery costs caused by an incorrect customer-provided address will be discussed with you before any charge is agreed.
Missing, damaged or incorrect shipments
If your parcel is missing, arrives damaged, or contains an incorrect item, contact us promptly with your order number. For damage or an incorrect item, please include photographs of the product, packaging and shipping label where possible.
If tracking shows delivery but the parcel cannot be located, check with household members and the carrier, then contact us so we can investigate. A delivered tracking status does not prevent us from reviewing your report.
For defective, shipping-damaged or incorrectly supplied products, Craftaru covers the full cost of the agreed remedy, including necessary return and replacement shipping. Please see our Refund & Returns Policy for details.
Contact
Email: craftaru.sp@gmail.com
Website: https://www.craftaru.com/